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Return policy.



D&K Monogramming has different policies on standard and customized products.    Our goal is to provide the best quality products at competitive prices.    If you need to return a product please refer to the categories below.


Standard product (not customized)


In stock merchandise can be returned within 30 days of purchase for credit or exchange.   The definition of in stock merchandise includes items that are not customized with logos or text that is personalized.    We usually stock bags with POLICE in white or SHERIFF in gold as well as many hats that have standard text such as POLICE, SHERIFF, DEPUTY SHERIFF, or SECURITY.    If  you have a question as to what would not be a stock item, call us or send us an email with those concerns.       All items returned that are not deemed defective will be charged a 10% restocking fee.   Transit or freight charges are not refundable.    In the event the item is defective a replacement will be sent at no charge.


Customized product


All products that have been customized with logos or custom text are not returnable unless deemed defective in construction or error.   In the event of a defective product or a error in our part, the item will be replaced and sent at no charge provide the product is returned to us within 30 days of purchase. The period for return on the above policies starts from the time the product is received.     


 


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